Internet & Phone Order Return Policy:
Please notify us at (903)534-5888 immediately if you are dissatisfied with your product or merchandise. We will make every attempt to meet your satisfaction.

Option 1: Return or Exchange at the Store:

You may Return or Exchange Internet or Phone Orders to the Haute Totz store location within 14 days of the date of delivery for new merchandise, refund, or store credit.
Returns or Exchanges at the store must be unworn, undamaged, and have original ticketing attached.
You will need to bring your original invoice with you when going to Haute Totz to make a return or an exchange OR a copy of your web order information.
Option 2: Return or Exchange by Mail:

A full merchandise refund, excluding shipping charges, will be issued on unworn merchandise within 45 business days.
All returned merchandise must be unmarked with original ticketing & tags attached.
We DO NOT accept returns for soiled or washed merchandise.
We do not accept In-Store purchases to be returned via the mail.
All Internet/phone orders returned by mail will receive a refund credit issued to the original form of payment.
It is your responsibility to pay for the shipping of unwanted items back to us.
Personalized items may not be returned. If you recieve an album and you are dissatisfied, please let us know immediately.